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Frequently Asked Questions
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General Information
Slide Show Australia is a premier fashion wholesale supplier offering a wide range of high-quality apparel to retailers. We focus on providing fashionable, trendy, and affordable products to help your business thrive.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Account and Orders
Yes, creating an account allows you to easily place orders and manage your purchase history. You can create an account by clicking on the "Sign Up" button on our website.
Once an order is placed, it is processed promptly to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team at customer@slideshow.net.au as soon as possible. Please note that you cannot cancel your order if the production process has started.
Yes, the minimum order quantity is one pack which includes 1 piece of each size.
Shipping and Delivery
We currently ship within Australia via Direct Freight (dispatch on the same day – business day only). For international shipments, we only ship via Australian Post. Pick up is also available at 121 Langridge Street, Collingwood, VIC 3066
If your order arrives damaged or if you receive the wrong items, provide photos of the damaged or incorrect items immediately, and we will assist you in resolving the issue. Alternatively, please contact customer@slideshow.net.au. Please note, we do not accept return products due to change of mind and customer-related damage.
Returns and Refunds
We accept returns only if the Products have a manufacturing fault and we will issue you a credit note once the return process is completed. Please contact our customer service team at customer@slideshow.net.au within 30 days of invoice date to initiate a return. Return shipping costs are the responsibility of the buyer. *For more details, refer to our Return and Refund Policy page.
Products and Inventory
If a product you are interested in is out of stock, please contact our customer service team at customer@slideshow.net.au. We may be able to provide an estimated restock date or suggest similar items.
We do offer custom or personalized orders. Please contact customer support customer@slideshow.net.au more information.
Yes, for more information please contact customer@slideshow.net.au.
Payment and Pricing
We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and bank transfers. All transactions are secure and encrypted.
No, all prices listed on our website excludes GST. GST will be applied when checking out.
Security and Privacy
We implement a variety of security measures to protect your personal information. These include SSL encryption, secure data storage, and access controls. For more details, please refer to our Privacy Policy page.
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your order or comply with legal requirements. For more details, please refer to our Privacy Policy page.
Miscellaneous
Yes. Our showroom is in Melbourne. Our address is 121 Langridge St, Collingwood VIC 3066.
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