Shipping Policy
- Introduction
Welcome to Slide Show Australia. We are committed to providing efficient and reliable shipping for our wholesale customers across Australia. Please review our shipping policy for details on how we manage order processing, shipping, and delivery.
- Shipping Destinations
- Domestic Shipping: We ship to addresses within Australia. If you require shipping to a location not listed, please contact our customer service team to discuss options.
- International Shipping: We also offer international shipping to all countries. If your location is not listed, please reach out to our customer service team to discuss potential shipping options.
- Order Processing
- Processing Time: Orders are typically processed within 1-3 business days from receipt. Business days exclude weekends and public holidays.
- Order Confirmation: You will receive an order confirmation email once your order has been successfully placed and processed. This email will include details of your order, estimated processing time, and a summary of the Products ordered.
- Shipping Methods
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Available Shipping Methods within Australia: We offer several shipping methods to suit your needs, including:
- Standard Shipping: Delivery within 3 to 7 business days.
- Express Shipping: Delivery within 1 to 3 business days.
- Available Shipping Methods International: We offer several shipping methods to suit your needs, please contact us for more information Melbourne@slideshow.net.au
- Shipping Costs
- Cost Calculation: Shipping costs are determined based on the weight, dimensions, and destination of your order. The cost will be calculated at checkout and added to your order total.
- Free Shipping: We offer free shipping for orders over $500, Australia wide ONLY.
- Delivery Times
- Estimated Delivery Times: Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times will be provided in your order confirmation email.
- Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery. We are not responsible for delays beyond our control.
- Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s status on the carrier’s website.
- Tracking Issues: If you encounter any issues with tracking your shipment, please contact our customer service team for assistance.
- Shipping Issues and Claims
- Missing or Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us. We will work with the carrier to locate your shipment and resolve any issues. Claims for missing or lost shipments must be reported within 7 days of the expected delivery date.
- Damaged Shipments: If you receive a damaged shipment, please contact us within 30 days of receipt. Provide photos of the damaged Products and packaging to assist us in processing a claim with the carrier. We will work with you to arrange for a replacement or resolution.
- Address Accuracy
- Address Verification: It is crucial to provide accurate and complete shipping information at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- Address Changes: If you need to update your shipping address after placing an order, please contact us as soon as possible. We will make every effort to accommodate address changes before the order is processed.
- Shipping Restrictions
- Restricted Items: Certain items may be subject to shipping restrictions due to local regulations or carrier policies. We will notify you if any of your ordered items are restricted from shipping to your location.
- Service Limitations: Some remote or rural areas may experience longer delivery times or may be subject to additional shipping fees.
- Contact Us
For any questions or concerns regarding our shipping policy, order status, or any other shipping-related issues, please contact our customer service team:
Slide Show Australia Pty Ltd
121 Langridge Street, Collingwood, VIC 3066
+61 0394 156 882
Need help?
Frequently Asked Questions
A wholesale clothing supplier helps boutiques, retailers and fashion brands source collections for their stores. At Slide Show, that means combining Australian-led product development with trusted manufacturing partners in China, giving retailers access to trend-led collections, low MOQs and ongoing wholesale support.
We work closely with retailers throughout the process, from planning new collections through to production and future orders. Fast turnaround times, reliable production and long-term wholesale partnerships support your business as it grows.
Yes. We work with independent retailers looking to build distinctive collections without the buying requirements often associated with larger suppliers. You'll also have direct access to our team for collection recommendations and wholesale guidance as your range evolves.
Absolutely. Many of our wholesale customers operate exclusively online. Our collections are designed to help online retailers introduce new arrivals regularly while responding to changing customer demand throughout the year.
New collections are introduced throughout the year to reflect changing fashion trends and seasonal demand. This gives retailers regular opportunities to refresh their range and keep their offering relevant for returning customers.
Our garments are produced through trusted manufacturing partners in China. Product development and production are overseen by our Australian team, from initial design direction through to final production.
Getting started is simple. Submit an enquiry, register for a wholesale account and explore our latest collections. If you're ready to partner with one of the leading wholesale clothing suppliers for retailers, our team is here to guide you through every step.
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